The Soap Arcade - luxury handmade soaps & toiletries manufacturer.

WHERE WE TRADE

We supply our products to any businesses that want to resell our products such as retail stores, online retailers, market traders, supermarkets, suppliers, wholesalers or distribution chains internationally.

• Please note: We do not sell to online retailers wanting to use e-bay as their store outlet, this creates an unfair competitive advantage over our other on-line customers.
• We offer preferential price breaks based on each individual order quantity placed.
• Our wholesale prices can be accessed upon request via the members area of this site.
• We sometimes attend trade fairs, you will be informed of this, it will give you the ooportunity to come and meet us in person.
• Occasionally we visit our customers personally to discuss requirements and how we can support this.
• Strictly by prior appointment customers may also come to visit us to view products.

Display of soaps from one of our many customers in the People's Republic of China.

PRIVACY POLICY

The Soap Arcade adopts a strict policy of protecting your privacy. Any information we collect about you during an online sales transaction or when enquiring about our products, will be used lawfully (in accordance with the Data Protection Act 1998) and according to the regulations laid down by the Department of Trade and Industry relating to remote selling.

• Information about you will be collected solely in connection with ordering products from us.
• We do not share any information about you, or your buying habits with anyone else.
• We do not send out unsolicited e-mails in connection with our business.
• We will collect information from you which will include your contact details, company name, address, postcode, telephone/fax numbers and e-mail address. If the order is required to go to a different destination, we will request the same information relating to the third party.
• We do not accept credit or debit cards directly, so we will not ask you for this information. We source all card payments via Paypal for retail customers. All trade customers are required to pay by cheque or wire transfer.
• If you submit details to us in order to receive regular catalogues or leaflets, either electronic or by mail, it is held solely for that purpose. If you wish to discontinue receiving information from us. Please e-mail us indicating this and we will remove your details from our system and cancel the facility.

Display of Chamomile Soother, Pineapple Pudding, Lemon & Lime Citrus and Blue Lagoon.

PLACING ORDERS ONLINE, BY PHONE/FAX, or E-MAIL

Customers wishing to trade with us, can place an order online through our members area, or via e-mail. The following applies:

• All products are manufactured to order, this gives you the customer the maximum fragrance strength and shelf life.
• We require full payment for every order before we begin manufacture. This applies to all customers.
• In the current economic climate, we are not able to offer any commercial credit terms.

Customers wishing to place orders by phone may do so during normal business hours which is:

• 09:00 - 17:00 hrs GMT Monday - Friday.
• 09:00 - 13:00 hrs GMT Saturday.
• Closed - Sunday.
• Please call +44 (0)1522 751219 or +44 (0)1673 862600 to place your order.

Then send your official order to us by post with your payment. Or arrange for telegraphic transfer direct to our bank. Once an official order is with us, we schedule a manufacturing slot in our calendar. We operate a strict policy of manufactering all orders in strict rotation in the order they were received. Once manufacturing is underway, the Soap Arcade will then contact you with a firm completion date.

Display of Strawberry Surprise, Melon & Fruit Cocktail, Freshly Squeezed & Red Sea Coral.

Display of King, Queen, Prince and Princess of Hearts.

The Soap Arcade factory unit in Dunholme Lincolnshire,
We have 6 large soap melters operational and
capable of processing 600Kg of soap base at a time.

TERMS AND CONDITIONS OF SALE (FOR UK WHOLESALE CUSTOMERS)

GENERAL CONDITIONS

The General Conditions of Sale shall apply to all offer, sales agreements and deliveries, unless both parties have otherwise agreed in writing.

• The minimum wholesale order must be £100.00 or more.
• The wholesale price for Vegetable Glycerine Soap is quoted per 1kg, 2.2kg or 6Kg block (sold uncut).
• All wholesale prices exclude packaging and carriage, which must be added to the total of your order.
• Orders are made in strict allocation according to date and time of receipt.
• Trade customers must include full payment with your order.

Payment methods include:

• Payment direct to our account
• Company Cheque
• International Money Orders
• Bankers Drafts

INQUIRY, PRICES & ACCEPTANCE

These conditions of Sale are the only wholesale terms and conditions upon which The Soap Arcade sells or supplies goods. No order or quotation is binding unless The Soap Arcade issues an acknowledgement of the order.

Acceptance of an order by The Soap Arcade is subject to its rights to inquire within a reasonable time, into the Buyer's financial or trade status and in light of any report received to rescind the contract in which The Soap Arcade shall not be liable to make payment to the Buyer by way of compensation or damages.

All prices quoted are on the basis of final confirmation at time of order. The Soap Arcade reserves the right to alter prices and will advise any changes at the time of order.

The Soap Arcade reserves the right to decline or defer supply of any or all products.

Prices quoted will be on a specified basis as regards delivery where appropriate unless otherwise stated.

Unless otherwise stated all prices are in UK pounds sterling.

DELIVERY/ACCEPTANCE

The Soap Arcade undertakes and warrants to deliver goods in good order and condition up to the point of delivery/collection specified in the pricing terms.

Unless otherwise agreed in writing the delivery of the goods shall have taken place when the goods are removed from the vehicle at the specified address.

Any vehicle, ship or container provided by the Buyer to receive the goods must be of adequate size and must comply with all relevant legislation and regulations normally observed by The Soap Arcade. The Soap Arcade accepts no responsibility for the suitability or condition of any such vehicle, ship or container.

Delivery dates specified by The Soap Arcade are only estimates and if The Soap Arcade delivers the goods in more than one consignment the Buyer shall not for that reason be entitled to refuse any or all of the consignment.

The Buyer shall inspect the goods within 3 days after delivery and unless the Buyer gives notice in writing within that period to The Soap Arcade, specifying any defect in or proper objection to the goods. It shall be presumed that the Buyer has examined the goods and found them to be complete and in accordance with their order and are in good condition and fit for purpose for which they are required.

The right of the Buyer to offset the value of any short or defective goods or goods not conforming to contract shall be restricted to the specific invoice for the goods in question and shall not apply to previous or future accounts.

CANCELLATION

The Soap Arcade have the right to accept cancellation of an order by the Buyer but in the event of cancellation shall be entitled to charge for all work carried out or expenses incurred in relation to the order before such acceptance. The contract shall be considered to be valid at the time of firm order either written or verbal.

QUALITY/CLAIMS

The Soap Arcade undertakes and warrants delivering goods of an agreed and merchantable quality.

Notwithstanding any statutory obligations The Soap Arcade operates an unconditional policy to accept return of goods provided:

• Goods are of a re-usable nature and have not been manufactured to a specific customer requirement unless the cause of the return is a result of non-conformity to an agreed specification.
• Goods have not been tampered with, contaminated or otherwise rendered unusable.
• We are advised of an intention to return goods at the Buyers cost in line with our delivery terms. The Buyer must request from The Soap Arcade a "Sales Return Form" to attach to the goods being returned. Returned goods, without a Sales Return Form, will not be accepted by The Soap Arcade.
• Goods are still contained in their original packaging and identifiable as being of our manufacture.

The Buyer is obliged to check the goods delivered before using or reselling them and in particular this check will have to refer to the state and identity of the goods delivered with reference to the goods sold. If the Buyer cannot prove having executed this check, he/she will have forfeited any right to claims.

The Soap Arcade reserve the right to replace or credit the value of the goods returned at our discretion. The cost of return carriage will generally be at the Buyers cost.

The Soap Arcade reserves the right to make a charge on a discretionary basis for the handling of return goods where there is no apparent cause for return as a result of quality or non-conformance.

PRODUCT SPECIFICATION/HEALTH & SAFETY DATA

The Soap Arcade gives notice that it will upon the buyers request; provide data/specification/certification and health and safety data, necessary to inform the Buyer of the general characteristics and specific risks in handling its products.

SUITABILITY

The Soap Arcade will endeavour to the best of its abilities to provide products appropriate to the Buyers needs however, the Buyer should satisfy itself as to the ultimate suitability for the intended application and the products conformity to any legal requirements when used in the way intended. No liability is accepted in respect of any reputed therapeutic characteristic.

LIABILITY

The Soap Arcade limits its liability in ordinary circumstances to the cost only of the goods supplied or the replacement of the same. The Buyer shall attempt to minimise any such liability in the event of a claim.

The Soap Arcade shall not be liable or held responsible for any claim in excess of the limits of its Liability Insurance that is in place at the time.

The Soap Arcade shall not be liable or held responsible to the Buyer any dealer or other person for the consequential loss damage or injury howsoever caused arising directly or indirectly from its negligence or wilful default or the negligence or wilful default of its employees or agents in any way whatsoever including in manufacturing processing packing or loading the goods or arising directly or indirectly from storage use or application of the goods.

PAYMENTS

The Buyer agrees to honour payment against presentation of a proforma invoice, and the payment terms stated on that invoice.

All costs, judicial as well as extra judicial, for The Soap Arcade, resulting from the Buyer not complying with any obligation for him/her from this agreement, will be completely to the account of the Buyer. Charges collected in an extra judicial way will at least amount to 15% of the main account. The fact that The Soap Arcade had to secure the help of a third party shows the liability in paying the extra judicial costs.

RESERVATION OF TITLE AND ASSIGN ABILITY

The Soap Arcade reserves title in full to the goods until such time as payment in full has been made and the Buyer shall hold goods such that The Soap Arcade can identify its title and legal ownership.

It is the responsibility of the Buyer to cover all potential loss situations after taking delivery.

Any contract entered into is not assignable by the Buyer without written consent of The Soap Arcade.

The Soap Arcade may at any time without notice recover possession of the goods, the property of The Soap Arcade, the buyer granting irrevocable licence to enter for that purpose any premises then occupied by the Buyer.

FORCE MAJEURE

Neither party shall be responsible for any failure to fulfil any provision of this contract if such failure is caused by circumstances beyond the control of The Soap Arcade or Buyer as the case may be, or by, the shortage of supplies required for or in connection with the manufacture of a product or by compliance with any order or request of any national or local port or authority.

Where The Soap Arcade is delayed or hindered from delivering the goods for reasons above the order shall at the request of The Soap Arcade be varied to exclude those goods from the order and The Soap Arcade will not be liable in damages to the Buyer, nor may the Buyer cancel the order or refuse delivery of the other goods.

The contract shall at all times be subject to the usual considerations in respect of Force Majeure.

PROPER LAW

English Law shall ultimately govern any contract and both parties submit themselves to the non-exclusive jurisdiction of the English Courts.

ENTIRE AGREEMENT AND HEADINGS

Save as expressly agreed in writing these conditions embody all the terms binding between the Buyer and The Soap Arcade and replace all antecedent representations or proposals not embodied. Amendments hereto shall not come into operation until reduced to writing and properly executed on behalf of the Buyer and The Soap Arcade.

The heading of the paragraphs hereto are inserted for convenience and does not form part of the condition themselves.